 GameZone |
WoW: Patch 4.3.4 – Customer Support Changes
MMORPG News With the upcoming World of Warcraft Patch 4.3.4, there will be a few changes to the way you interact with Customer Support in the game. We are implementing brand new interfaces to report harassment, naming violations, and potential cheating. World of Warcraft patch 4.3.4 includes Customer Support changes World of Warcraft patch 4.3.4 |
 Gamasutra |
Original World of Warcraft Server Blade Auctions to Support Charity
1UP.com World of Warcraft fans are some of the most rabid around, and the opportunity to own one of the original server blades that housed the game's many realms will be an exciting proposition for many of them. … World of Warcraft(R) Server-Blade Auction to Benefit St. Jude Children's … World Of Warcraft Server Blades Being Auctioned For Charity Blizzard auctioning off retired WoW servers for charity |
Not only is this an awesome service for Blizzard to put out, the videos offer excellent ideas for online security in general. The tips in the general account security video are great tips to follow, even if you aren’t a gamer. Everyone on the internet should be following these security tips. Good on you, Blizzard, for this awesome community service. I don’t think we can give the customer support guys enough shout-outs.
Brace yourselves for what could be some of most exciting updates to the game recently with patch 4.3. Look at what’s ahead: new item storage options, cross-realm raiding, cosmetic armor skinning and your chance to battle the mighty Deathwing — from astride his back!
Filed under: Blizzard, Account Security
Blizzard releases customer support how-to videos originally appeared on WoW Insider on Thu, 15 Sep 2011 20:00:00 EST. Please see our terms for use of feeds.
Submitting a GM ticket has always been sort of an arcane process — you’re not really sure where your ticket goes, or to who, or what steps have been taken to resolve your particular issue. It’s a pain! Thankfully, it’s always been a long-term goal of the support department to demystify and improve the support process for players, and Blizzard has unveiled a big new step in that direction: a new support website.
What’s so great about it? Well, it collects all lines of communication for support in one place and attempts to provide automated help for your request where applicable, while you wait for a representative. The biggest improvement, though, is that the site lets you track the progress of your support requests. This includes tech support emails, billing inquiries, and yes, GM tickets. You can edit your ticket while it’s in the queue, track it, and even update your ticket and place it back in queue after it’s been closed if you feel it wasn’t addressed properly.
The full text of Blizzard’s announcement is after the cut.
Continue reading New Blizzard support site lets you track, edit, and update your GM tickets
Filed under: Blizzard
New Blizzard support site lets you track, edit, and update your GM tickets originally appeared on WoW Insider on Thu, 26 May 2011 18:00:00 EST. Please see our terms for use of feeds.
 Gamasutra |
ZeniMax to create new jobs with Irish customer support centre
GamesIndustry.biz The facility will support future massively multiplayer online projects from publishing arm Bethesda, and is to be led by Rich Barham previously with Blizzard Entertainment and responsible for customer care for World of Warcraft. … ZeniMax Online to open MMO support facility Gaming firm to open customer support centre in Galway Bethesda Sibling ZeniMax Online Founding Ireland Office To Support 'Future MMOs' |
 VentureBeat |
Blizzard: More Support, Expansions for WoW After New MMO Release
VGChartz World of Warcraft fans can worry a little less on the issue of continued support for the 7-year-old title. Blizzard COO Paul Sams, speaking with VentureBeat, said that Blizzard intends to continue support for … New Blizzard MMO will 'blow people's minds' After two decades in games, Blizzard continues to capture hearts, minds and … Blizzard is 20 years old |
 The Age (blog) |
Activision keeps support despite uncertainty
MarketWatch Strong sales of “Call of Duty: Black Ops,” “World of Warcraft: Cataclysm” and “Starcraft 2” helped cement these as key franchises in the company's business … Activision Halts 'Guitar Hero,' 'Tony Hawk' to Favor 'Call of Duty,' 'World of … Activision's (ATVI) Shares Plunge on Poor Earnings, Guidance and the End of … Activision Blizzard Share Price Drops, Presents Golden Opportunity |
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WoW Customer Support Does Your Math Homework
Escapist Magazine Math is hard, but if there's anyone out there that can help it's a World of Warcraft GM. Here's a scenario: You're stuck on a particularly tough Calculus … |
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World of Warcraft: Cataclysm Released, CrossOver Games 9.2.1 Adds Linux Support
About – News & Issues Another evolution in gaming, well OK, OK… so its just another expansion to World of Warcraft. Wait, a new World of Warcraft? Yep, go get it now. … |
 mediabistro.com |
World of Warcraft Procrastinator Support: NaNoWriMo Tip #27
mediabistro.com As we near the end of National Novel Writing Month (NaNoWriMo), all the World of Warcraft players in the audience … |